At PMD Beauty, we don’t just sell skincare; we build Brilliant Confidence. As a premier beauty tech leader, we specialize in smart, safe, and innovative tools that empower our global community to look and feel their best. We are a fast-paced, high-growth team that thrives on cutting-edge technology, high-end aesthetics, and an unwavering commitment to quality.

The Role

We are seeking a Customer Service & Training Specialist to join our team part‑time in Draper. You’ll be the voice of our brand, helping customers understand and use our products while providing exceptional support and education. This role blends customer care with hands‑on training—both internally and externally—to ensure every interaction builds confidence and loyalty. You’ll collaborate across departments to improve processes, share feedback, and deliver a seamless experience that reflects our commitment to quality and innovation. 

Core Responsibilities

• Provide expert‑level customer support through phone, email, and live chat.
• Lead product training sessions for customers and team members.
• Provide skincare consultations for customers.
• Train esthetician schools and spas in product use and best practices
• Develop and maintain training materials and resources.
• Identify common customer challenges and work with the team to create solutions.
• Maintain accurate records of customer interactions and feedback.
• Support continuous improvement initiatives to enhance service and training quality.

The Ideal Candidate

• Esthetician license strongly preferred
• Strong communication and teaching skills.
• Passion for helping others and creating positive experiences.
• Comfortable with technology and product demonstrations.
• Organized, proactive, and adaptable in a fast‑paced environment.

Why PMD Beauty?

This is an opportunity to work closely with a passionate team to build a brand people don’t just buy from—but connect with and trust. If you’re ready to contribute to a culture of innovation and help us redefine the beauty industry, we want to meet you.

We are looking for a detail-oriented Returns & Re-Kitting Specialist to process returned products and prepare inventory for resale, gifting, and promotional use.

Responsibilities:

• Inspect and process returned inventory.
• Determine whether items can be restocked, re-kitted, gifted, or discarded.
• Reassemble products with the correct components, packaging, and inserts.
• Maintain accurate inventory records and track product disposition.
• Prepare products for influencer, PR, and employee gifting programs.
• Support inventory audits and maintain an organized work area.

Qualifications:

• Strong attention to detail and organizational skills.
• Experience in warehouse, inventory, fulfillment, or operations preferred.
• Ability to work efficiently while maintaining quality standards.

This role is critical to maximizing inventory recovery, reducing waste, and ensuring products meet brand standards before re-entering circulation.

This position will work out of our offices in Draper and pays $15/hr.